A while back, one Legal Office Guru reader who’d just read my post, Make your Outlook e-mails un-ignorable, was having a curious problem: he couldn’t flag his e-mails. Well, that’s not entirely true. He could right-click on his e-mails and flag them, but he wasn’t getting all of the choices that I outlined in my post. As he described his problem:
I use Outlook 2010 and I like being able to Flag an email for a reminder on a specific day at a specific time. For some reason when I click on the red flag “Follow up” I only have one option “Flag Message” How do I set this up for Custom?
My first response was to do that really annoying thing that help desk people do: I asked him if he was sure he had followed the instructions. Yes, he had. So, the quest was on to figure out where the gap was between my instructions and his experience.
Keep reading →