Frustrated by how Word is laid out? Can’t find your most frequently-used commands when you need them? Features not working how you’d like? Chances are, if you know where to look, you can change it.

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Have you ever hit the Delete key to remove a hard return (a.k.a. Paragraph Break) or Page Break or Section Break in your document, only to create an unmitigated formatting disaster? If you’ve done it just now, relax. Then hit CTRL-Z (undo) and read on. I’ll show you (a) why this happens and (b) how to

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