Subscriber FAQs

Welcome to Legal Office Guru!

If you’ve signed up for my newsletter or one of my courses, welcome! You probably have a few questions about what subscribing to this blog really means. Here are some answers.

What is this costing me?

Subscribing to the newsletter is completely free of charge. Courses are available for a one-time, up-front cost as advertised on their information pages.

Why haven’t I gotten even the first email?

Over the years, I’ve noticed that email vendors like AOL and Yahoo are particularly aggressive about filtering incoming email, even email you’ve signed up for. There’s really not much I can do about that (at least, nothing I haven’t already done by signing up for a professional email service). If you want to be sure you’re getting emails you’ve signed up for, you’ll need to whitelist the addresses they’re coming from. For my newsletters, be sure to add (just substitute “@” for “_at_”) to your list of “safe senders” in your email program. Click here for article that has specific whitelisting help for various email service providers.

I was getting emails for a while, but they suddenly stopped. Why?

The newsletter is a limited series of emails with links to one or more articles each. Once that series is complete, you’ll get updates when new blog posts are published as well as periodic announcements.

How do I get into the course I’ve purchased?

If you purchased a course from me, you can log in from any regular page on my site. Just look in the header at the top of each page for a link that says Course Login

You can also go to Here’s a short video showing you how to navigate through your course(s) once you’re logged in:

I tried logging into a course, but your site is telling me it doesn’t recognize my email. Why?

One of these three things probably happened:

  1. You signed up under a different email address (some people sign up under a Gmail/AOL/Yahoo account, then try to log in using their work email address — that won’t work).
  2. You mistyped your email address when you signed up (e.g., typed “.co” rather than “.com”), and now your correct email address isn’t recognized.
  3. You didn’t actually purchase a course but are instead signed up for the free newsletter, which does not require a login.

If you’ve run through those three scenarios and still believe the problem is on my end, please email me at (substitute “@” for “_at_“, of course) with your name and email address (and, if you can remember, the name of the course and approximate purchase date), and I’ll look through my records to see if I can spot a purchase record for you. I will respond within 24 hours.

Okay, well … I’ve got another question you haven’t covered.

Feel free to contact me by hitting Reply from any email you get from my site. I’ll get your email immediately and will respond as soon as I can (and will probably update this page with your question, too).